Refund policy

At Zoomers, we want you to love what you ordered! If anything isn’t just right, we’ll make it right—no fuss, no stress. You can reach out to us either by:

• Email: support@zoomerslb.com
• Instagram DM: @zoomers.lb

1. Defective or Mixed-Up Orders
If your item arrives damaged, has a defect, or we accidentally sent you the wrong design, we’ve got you covered:

• Let us know within 7 days of delivery (email or Insta DM).
• Share your order number, a quick description of the issue, and a photo if you can.
• We’ll schedule a courier to pick up your incorrect item from your doorstep and deliver the replacement in the same visit.
• Delivery fees for wrong/defected exchanges are our responsibility.

2. Size Swaps
Need a different size? No problem—exchange is easy:

• Contact us within 7 days of receiving your order.
• Send back the original item (unused, unwashed, tags still on).
• We’ll schedule a courier to pick up the item from your doorstep and deliver the size replacement in the same visit.
• Delivery fees for size exchanges are the customer’s responsibility.

3. A Few Quick Notes

• Make sure items are unworn, unwashed, and in their original condition.
• Exchanges must be requested within 7 days of delivery.
• Sale items and gift cards are final sale—no exchanges on these.

Have questions or need a hand? Just drop us an email or a DM on Instagram—we’re here to help you zoom in and stand out! 😎✨